Job ID: 25833032
Company: MainStay Suites
Application Type: Seeking Full-time (post graduate opportunities)
Job Title: Front Desk Supervisor
Description: JOB SUMMARY The Front Desk Supervisor manages all aspects of the department including but not limited to operations, planning, and staff training in accordance with New Leaf Hospitality (NLH) policies and procedures. The Front Desk Supervisor provides leadership and support to all members of the Front Office, implements and enforces NLH s commitment to excellent customer service. The Front Desk Supervisor is a liaison between the General Manager and the Front Desk Staff. ESSENTIAL FUNCTIONS: Direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to NLH standards, policies and procedures. Ensure that qualified personnel are selected, hired and trained in all areas of responsibility. Keep all Guest Service personnel well informed of department objectives and policies. Ensure the proper image is being maintained by all Team Members with respect to grooming and uniform standards. Support and participate in all hotel programs, policies and procedures with special emphasis on the orientation of new employees. Display fair treatment with respect to disciplinary action and provide supportive documentations. Prepare all necessary forecasts to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue. Keeps all departments notified of any fluctuations in business levels, special guests, groups, etc. Establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. Develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service. Make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs. Support NLH s philosophy towards employee development, morale and institute programs to ensure the effectiveness and promotion of this philosophy within the Rooms Division. Prepare Guest Service Associate schedules and work all necessary shifts in the event of staff shortage. Ensures Quality Assurance Scores and Goals from franchise and NLH are met consistently. Display a high degree of professionalism and integrity as befitting a member of management. Respond properly and take a supervisory role in any hotel emergency or safety situation. Other duties as assigned by superiors. COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner Develops alternative solutions Uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations Responds promptly to customer needs Responds to requests for service and assistance. Interpersonal - Maintains confidentiality. Oral Communication - Responds well to questions Demonstrates group presentation skills. Team Work - Contributes to building a positive team spirit. Written Communication - Writes clearly and informatively Able to read and interpret written information. Managing People - Makes self available to staff Continually works to improve supervisory skills. Organizational Support - Follows policies and procedures including but not limited to, dress code policies. Adaptability - Adapts to changes in the work environment Manages competing demands Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time Ensures work responsibilities are covered when absent Arrives at meetings and appointments on time. Dependability - Commits to long hours of work when necessary to reach goals. Initiative - Asks for and offers help when needed. Planning/Organizing - Prioritizes and plans work activities. Professionalism - Treats others with respect and consideration regardless of their status or position. Quality Looks for ways to improve and promote quality. Quantity Strives to increase productivity. Safety and Security - Observes safety and security procedures Reports potentially unsafe conditions Uses equipment and materials properly. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience High school level reading, writing and arithmetic. Language Ability Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Math Ability Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to calculate figures and amounts such as discounts, interest, and percentages. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills Ability to type and function reservation system. Certificates and Licenses No certifications needed. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee could encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts fumes or airborne particles and toxic or caustic chemicals. The employee is occasionally exposed to wet or humid conditions (non-weather) work in high, precarious places extreme cold (non-weather) extreme heat (non-weather) and risk of electrical shock. The noise level in the work environment is usually moderate. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk climb or balance stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and /or move up to 10 pounds and occasionally lift/and or move up to 50 pounds.
Please email resume to hr@newleafhospitality or stop by the MainStay Suites at 604 Westview Lane in Stanley to fill out an application.