Job ID: 25834147
Company: MainStay Suites
Application Type: Seeking Full-time (post graduate opportunities), Seeking Part-time (non-Co-op/Intern
Job Title: Front Desk Agent
Description: JOB SUMMARY Perform sales and customer service functions related to guest registration, process reservations and revenue collections in a manner that will ensure that guests receive a secure place to stay with friendly attentive service. ESSENTIAL FUNCTIONS: Recognize, greet, extend warmth and hospitality to guests. Check guests in and out of the hotel, make reservations and keep the front office in order. Verify departure dates and offer future reservations. Treat all walk ins, phone calls, conversations and reservations as an opportunity to get a lead and probe for cross-sell business. Close the sale. Review in-house guest list daily for potential leads. Collect business cards and email addresses from each guest. Occasionally work with the Lead Generation Group to book room nights when the group has uncovered a particularly urgent lead. Follow up on leads immediately. Utilize lead sheets to track leads. Administer hotel guest payment policies. Handle hotel phone system and transfer calls. Take messages for guests, as well as hotel staff, when necessary. Take, modify and cancel guest reservations, noting any special requests. Input in reservation system for inventory accuracy. Assist in the verification, balancing and revenue maximization of hotel s suite availability. Coordinate with other departments to fulfill guest special requests. Communicate property facilities, amenities and services to guests at check-in. Answer guest questions regarding local area facilities. Responsible for shift cash transactions. Responsible for maintaining hotel key control policy and security. Administer guest safe deposit boxes. Ensures Quality Assurance Scores and Goals from franchise and New Leaf Hospitality (NLH) are met consistently. Know hotel emergency procedures. Inform Housekeeping of vacant dirty rooms, as guests checkout. Update room status as Housekeeping notifies the desk of changes. Read and communicate through the Logbook daily. Track status of rooms used for tours and status of rooms in Maintenance. Operate all equipment in correct and safe manner. Notify General Manager in a timely manner of any out of the ordinary activity or emergencies. Notify Housekeeping and Maintenance of any reported problems with rooms or grounds. Provide support and understanding of all departments functions and duties. Performs other reasonably related duties as assigned by the General Manager or other management as required. COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner Develops alternative solutions Uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations Responds promptly to customer needs Responds to requests for service and assistance. Interpersonal - Maintains confidentiality. Oral Communication - Responds well to questions Demonstrates group presentation skills. Team Work - Contributes to building a positive team spirit. Written Communication - Writes clearly and informatively Able to read and interpret written information. Managing People - Makes self available to staff Continually works to improve supervisory skills. Organizational Support - Follows policies and procedures including but not limited to, dress code policies. Adaptability - Adapts to changes in the work environment Manages competing demands Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time Ensures work responsibilities are covered when absent Arrives at meetings and appointments on time. Dependability - Commits to long hours of work when necessary to reach goals. Initiative - Asks for and offers help when needed. Planning/Organizing - Prioritizes and plans work activities. Professionalism - Treats others with respect and consideration regardless of their status or position. Quality Looks for ways to improve and promote quality. Quantity Strives to increase productivity. Safety and Security - Observes safety and security procedures Reports potentially unsafe conditions Uses equipment and materials properly. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience High school level reading, writing and arithmetic. Language Ability Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Math Ability Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to calculate figures and amounts such as discounts, interest, and percentages. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills Ability to type and function in a computer reservation system. Certificates and Licenses No certifications needed SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee could encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts fumes or airborne particles and toxic or caustic chemicals. The employee is occasionally exposed to wet or humid conditions (non-weather) work in high, precarious places extreme cold (non-weather) extreme heat (non-weather) and risk of electrical shock. The noise level in the work environment is usually moderate. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk climb or balance stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and /or move up to 10 pounds and occasionally lift/and or move up to 50 pounds.
Email resume to firstname.lastname@example.org or stop by MainStay Suites at 604 Westview Lane in Stanley, ND to drop off a resume or fill out an application.