Job ID: 25895053
Application Type: Seeking Full-time (post graduate opportunities)
Job Title: Technical Training Manager - Fargo, ND
Description: Midco has been blazing trails since 1931, bringing innovation to the world of telecommunications and delighting customers with exceptional service. Through ambition, imagination and a genuine commitment to each other, Midco proudly serves more than 385,000 residential and business customers in 342 communities in Kansas, Minnesota, North Dakota, South Dakota, and Wisconsin. We re also dedicated to making our communities better places to live, work and play. Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work: Free and discounted Midco services Tuition reimbursement Support of employee involvement in the communities we serve Employee referral program Wellness programs Visit MidcoCareers.com to learn about employment opportunities and apply today. This position can be located in Fargo, ND, Bismarck, ND, or Sioux Falls, SD. This position requires minimum of 30-50% travel throughout our region of ND, SD, MN, and KS to support and manage Technical Trainers. JOB PURPOSE: Direct, develop, and execute successful and comprehensive training, and quality assurance programs designed to support all facets of field operations. KEY FUNCTIONS: Lead, deliver, and monitor a successful, comprehensive training program designed to encourage and facilitate professional development. Review and revise key performance and learning indicators as necessary. Promote a continuous improvement mentality, strategy, and atmosphere that offer employees opportunities for professional growth and development, while supporting optimal customer satisfaction. Standardize training programs across regions and develop an effective training manual. Translate defined objectives into effective work plans and procedures. Ensure appropriate training, swift resolution to problems, accurate transactions, and regular and accurate reports. Identify, communicate, and reinforce best practices and designed behaviors empower team members with the skills and information they need to succeed in their jobs. Serve as a technical liaison between various departments including technology and customer service. Foster positive communication within and across organizational boundaries tap into employee knowledge and experience to improve processes and procedures, and to resolve problems. Provide timely performance feedback and daily coaching. Perform annual reviews and effectively manage disciplinary and/or performance problems. Consistently monitor performance for quality and coaching opportunities. Set daily, monthly, and weekly goals designed to reach department expectations. Possess superior communication and presentation skills. Maintain current, valid driver s license and good to excellent driving record (DUI within the last 5 years disqualifies you for employment in this position). Travel to and support Technical Trainers as necessary. Be willing and able to travel in accordance with Midco s Use of Vehicle for Company Business policy. Communicate effectively and professionally in all forms of communication with internal and external customers. Adhere to Midco privacy guidelines to ensure each customer s privacy. Maintain regular attendance to be available to provide direction and communication to team members. ADDITIONAL FUNCTIONS AND RESPONSIBILITIES: Communicate with other departments to handle any escalating issues in a timely manner. Function as an effective team member while supporting the efforts and concepts of other departments. Support the mission, vision, and values of Midco. Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility. Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects. Possess strong problem solving and decision making skills while using good judgment. Multi-task and change from one task to another without loss of efficiency or composure. Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management. Identify opportunities for improvement while creating and implementing viable solutions Actively follow Midcontinent policies and procedures. Perform other duties as assigned. EXPERIENCE AND EDUCATION: Bachelor s Degree or equivalent experience required. Focus in Education, Business, or Communication preferred. Two years experience in the telecommunications industry required. Two years of training and curriculum development experience required. Two years of supervisory or managerial experience preferred. WORK ENVIRONMENT AND PHYSICAL DEMANDS: The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 30 lbs. The noise level in the work environment is moderate. May be required to climb poles (with proper equipment), ladders, and other structures as necessary. May be required to work within limited confines, such as crawl spaces as needed. Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands. Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, or any other characteristic protected by law.
Apply online at www.MidcoCareers.com