Job ID: 26291000
Company: New Leaf Hospitality
Application Type: Seeking Full-time (post graduate opportunities)
Job Title: Maintenance Manaer
Description: JOB SUMMARY Responsible for maintaining the overall operation of the maintenance department and the appearance and working order of the hotel. ESSENTIAL FUNCTIONS: Order supplies, turn over invoices, purchase orders and statements to General Manager and/or Operations Manager. Inspect guest rooms. Maintain the hotel grounds and building exteriors on a daily, weekly, monthly and seasonal basis. Develop and maintain Maintenance Department programs to assure that the quality criteria are met. Ensure routine preventative maintenance on laundry equipment, heating and air conditioning units, ice machines, fire extinguishers, fire/smoke alarms, lawn sprinklers, lawn equipment, exercise equipment and plumbing are performed as required by the manufacturer and in accordance with the warranty specifications. Coordinate with other departments to fulfill guest special requests. Assist the General Manager in resolving guest complaints concerning the Maintenance Department. Educate department personnel on emergency procedures and safety precautions. Educate appropriate staff on basic maintenance procedures to maintain high quality guest service. Maintain key control files and logs. Maintain a work order assignment board and track completed/pending work orders. Follow-up on all incomplete work orders to inform the requesting guest or department of the status of their work order. Communicate changes in room status to the front office. Carry a pager to respond to emergencies. Establish and maintain preventative maintenance program in accordance with best methods and New Leaf Hospitality (NLH) quality assurance standards, to include all records and warranty tracking. Ensures Quality Assurance Scores and Goals from franchise and NLH are met consistently. Provide support and understanding of all departments functions and duties. Additional duties as assigned by superiors. COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner Develops alternative solutions Uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations Responds promptly to customer needs Responds to requests for service and assistance. Interpersonal - Maintains confidentiality. Oral Communication - Responds well to questions Demonstrates group presentation skills. Team Work - Contributes to building a positive team spirit. Written Communication - Writes clearly and informatively Able to read and interpret written information. Managing People - Makes self available to staff Continually works to improve supervisory skills. Organizational Support - Follows policies and procedures including but not limited to, dress code policies. Adaptability - Adapts to changes in the work environment Manages competing demands Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time Ensures work responsibilities are covered when absent Arrives at meetings and appointments on time. Dependability - Commits to long hours of work when necessary to reach goals. Initiative - Asks for and offers help when needed. Planning/Organizing - Prioritizes and plans work activities. Professionalism - Treats others with respect and consideration regardless of their status or position. Quality Looks for ways to improve and promote quality. Quantity Strives to increase productivity. Safety and Security - Observes safety and security procedures Reports potentially unsafe conditions Uses equipment and materials properly. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience High school level reading, writing and arithmetic. Vocational training or previous experience in electrical, plumbing, mechanical and carpentry. Language Ability Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Math Ability Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to calculate figures and amounts such as discounts, interest, and percentages. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills Ability to function a computer reservation system as related to the Maintenance Department. Certificates and Licenses No certifications needed. SUPERVISORY RESPONSIBILITIES: None unless described by General Manager. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee could encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts fumes or airborne particles and toxic or caustic chemicals. The employee is occasionally exposed to wet or humid conditions (non-weather) work in high, precarious places extreme cold (non-weather) extreme heat (non-weather) and risk of electrical shock. The noise level in the work environment is usually moderate. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk climb or balance stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and /or move up to 50 pounds and occasionally lift/and or move up to 75 pounds.
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