Job ID:  26292639

Company:  Quadrotech

Application Type:  Seeking Full-time (post graduate opportunities)

Job Title:  Support and Operations Engineer - Late Shift

Description:  We have an outstanding career opportunity for a Technical Support and Operations Engineer located in Fargo, North Dakota, to cover the late shift, from 4pm to midnight. The applicant should be a technical minded individual with the desire to expand their current knowledge and experience within Microsoft driven technologies. The ideal candidate will have a hard-working ethic, customer interaction skills and a desire to learn in this fast paced and rapidly growing organization. Responsibilities Be the first point of contact for customers tickets Confirm the client is under contract, incident details and contact information Provide technical consulting as part of a team, that provides customer support Troubleshoot complex technical problems and works with various teams (development, consultancy, quality assurance) to consistently and efficiently deliver high quality solutions to customers issues Establish, develop and maintain good relationship with employees, internal partners, vendors, and customers Propose and implement system enhancements, that will improve the performance and reliability of the customers systems Interface with customers regarding specific customer dependent projects or deliverables and status Be able to troubleshoot and support customer via online meeting Provide operational support for the managed environment, including but not limited to patch management and proactive platform management

Application Instructions:
Online Application