Job ID:  26293572

Company:  Sanford Health

Application Type:  Seeking Full-time (post graduate opportunities)

Job Title:  Patient Access Representative (Scheduler) - Surgical Services

Description:  JOB SUMMARY Two major functions of the Patient Access Representative (PAR) are patient registration and scheduling. Depending on setting, the PAR may only perform registration or scheduling duties, while in other settings, the PAR may perform both registration and scheduling duties. In all settings, the PAR performs additional duties, as assigned. Duties vary by location/setting. In a registration role, the Patient Access Representative greets patients, verifies patient demographics to accurately register and/or schedule patients, and takes care of related paperwork. Creates electronic patient files provides, scans, and routes necessary patient forms and documents. Educates patients and captures patient signatures on necessary paperwork. Establishes and assigns financial responsibility and/or assists with arrangements while adhering to appropriate policies and procedures. Collects co-payments, pre-payments, and/or payments on account balances. May also work through the registration work queue to address and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database. In a scheduling role, the Patient Access Representative schedules patient appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients in/out, and offers patient enrollment to additional Sanford resources. Collaborates with nursing team and providers to coordinate appointments to meet patients' needs. May coordinate provider schedule, resolve work queue issues and manage recall and waitlists. Operates multi-line telephones and depending on location, may serve as a switchboard operator calling codes and paging providers. Based on setting, additional duties may include preparation and coordination of charts organizing supporting provider documents discussing pre-payment responsibilities initiation of patient financial assistance prior authorization track patient visits collaborating with patient financial services and health information management on patient accounts work on weekly and monthly reports compiling, distributing, administering and scoring of assessments coordination of Telemed appointments provider and schedule maintenance charge entry/billing and charge verification reminder calls for appointments hospital admission make copies, send faxes, and order supplies. In all settings, the Patient Access Representative serves as a mentor for new Patient Access Representatives and other staff. Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work as part of a team and also work independently. Frequently takes direction from nursing team. Must always maintain confidentiality of sensitive information. Requires excellent customer service and the ability to empathize with patients and their situations. Working knowledge of medical terminology and use of professional written communication when making notes. POSITION RESPONSIBILITIES This position works in the OR scheduling office and has no direct patient interactions. Work is with the surgeon's offices to schedule surgical procedures. EXPECTED HOURS Full-time, 40 hours a week. 8-5 pm Monday-Friday. QUALIFICATIONS May require BLS for certain locations and/or settings. High school graduate. Must have knowledge of medical terminology and operating room procedures. Previous experience in a medical setting is required. Experience in an operating room is preferred. Must have knowledge of various computer software applications, including database programs. Must have strong organizational and communication skills.

Application Instructions:
Please apply via link provided. If unable, seek and search for "req25275" or you may send in your resume/application to