Job ID:  26401399

Company:  Minnkota Power Cooperative, Inc.

Application Type:  Seeking Full-time (post graduate opportunities)

Job Title:  PC Support Technician

Description:  PC Support Technician Minnkota Power is seeking qualified applicants for a PC Support Technician at the Milton R. Young Station located in Center, ND. This position provides superior customer service that assists with end user needs arising from everyday hardware and software use. Technicians are responsible for installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and technology-related equipment, ensure optimal device performance and maintenance, repair and modify end user hardware and software. Position requires, at minimum, a two-year degree in computer science or other related area or equivalent combination of experience and education. Experience preferred with CompTIA, A+ or Microsoft Certified Desktop Support Technician (MCDST) certifications. Experience preferred with Windows Operating Systems, MS Office On-line applications can be found at www.Minnkota.com. Resumes will not be accepted without a completed application. Minnkota Power Cooperative is an EEO/AAP/Female/Minority/Disabled/Vets Employer Essential Responsibilities 1. First Level Support a. Provide first response for end user support both onsite and remote b. Troubleshoot for issue resolution, escalate if needed c. Communication with end user for closure 2. Maintenance and health of personal computers, laptops, tablets, iPad, cell phones and peripherals a. Monitor software and hardware patching b. Rotation and setup of assets c. Evaluation of software and hardware 3. Software and Hardware installation and maintenance a. Review of assets and asset inventory b. Maintenance of assets c. Rotation schedule of assets Organizational Competencies Safety Integrity Teamwork Innovation Reliability Job Competencies Action Oriented Approachability Customer / Member Focus Functional/Technical Skills Self Development Goals and Objectives An employee filling this role is expected to meet changing and unique goals and objectives, as established by their supervisor, related to the broader area in which the employee is assigned. Job Qualification Standards Education and Training A two-year degree in computer science or other related area or equivalent combination of experience and education. Experience Experience preferred with CompTIA, A+ or Microsoft Certified Desktop Support Technician (MCDST) certifications Experience preferred with Windows Operating Systems, MS Office Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches Able to manage time and priorities effectively Able to work efficiently with minimal supervision Proficient in working with end-users remotely Excellent analytical and problem solving skills

Application Instructions:
On-line applications can be found at www.Minnkota.com. Resumes will not be accepted without a completed application.